Complaints Per Million Units sold. A way of standardising and trending complaint measurement and performance.
This is the biggest technical KPI to measure a site’s quality, consistency, whether the product’s are fit for purpose for the site’s processes, quality culture and often a key KPI to measure a functional HACCP plan.
The Quality Leader in a FBO must use CPMU as a key measurement of quality performance. QMS
Email admin@myfoodsafety.net if you need help with the CPMU calculation. See complaints template in the MFS Learning Academy. Email admin@myfoodsafety.net for information on the Complaint Management Training course.
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